How do I track my delivery?

We will notify you via email once the order has been dispatched and you will receive the relevant tracking information to be able to follow the progress of your delivery. If you require assistance with the delivery, please do not hesitate to contact us: support@highlighthome.co.uk

I don’t like my item?

You are not obliged to keep your item if you do not like it, or if you have changed your mind. You must return the item within 30 days and you can visit our returns policy page for further information. 

Received the Wrong Item ?

If you have received the wrong item, color, or size, we will be sure to get a resolution for you if reported within 30 days of the delivery date. To help make your order right, we may require a photo(s) and/or for the original item to be returned when providing a resolution.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days. Please feel free to contact us at: support@highlighthome.co.uk.

My item is damaged?

We are very sorry if your item arrives damaged, please do contact us at: support@highlighthome.co.uk with images of the damage and your order ID. Our team will assist you as soon as possible. 

Contact us:

Telephone: For all queries you can call us on 0333 090 2350

Please note that the Customer Service team is available to help you with your query between 09:00am and 6:30pm Monday-Friday.


If you have a query relating to an order you have placed, whether we can deliver to you, if your delivery is delayed or for any other assistance, please email us at: support@highlighthome.co.uk. We aim to respond to all queries within 48 hours